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News

Customer Heroes

Customer Heroes

Lowestoft Vision, the town's business improvement district, this week announced the first winners of the town's customer hero campaign.

The campaign, which began in February 2015, is organised by Lowestoft Vision as part of Business in the Community (BiTC) "Healthy High Street campaign".

Since this time shoppers, managers, team leaders and visitors have been completing nomination cards to find the town's customer heroes.

 

Customer Heroes

Lowestoft Vision, the town's business improvement district, this week announced the first winners of the town's customer hero campaign.

The campaign, which began in February 2015, is organised by Lowestoft Vision as part of Business in the Community (BiTC) "Healthy High Street campaign".

Since this time shoppers, managers, team leaders and visitors have been completing nomination cards to find the town's customer heroes.

Darren Newman, Lowestoft Vision BID Manager explained, "We have placed nomination cards at shops and services around the town centre and asked members of the public to complete the forms when they have received fantastic customer service."

"Each month we collect the nominations and our Healthy High Street team judges the nominations to select a winner."

In February and March over 50 nomination cards were received from of 30 businesses, all highlighting fantastic customer experiences and wonderful care.

David Lewis Boots Store Manager and member of the Healthy High Streets team said, "Judging was extremely difficult as there where a number of worthy winners.

"Already the campaign has proved that customers can expect great service when they come into Lowestoft."

February's and the first Lowestoft customer hero award was presented to Tony Wood of the Hi-tech Store on London Road North in Lowestoft. Tony was nominated by Tracy Gardiner for his "polite, prompt service, willing to source products on special request and general friendly service".

Tony Wood from Hi-Tech Said "I was shocked to receive the email stating I had won the award; especially as I represent a small independent trader in the town compared to the larger franchises we were up against. A great honour, and makes me feel very proud".

"As for what I had done.... I don't feel I've done anything special"?

"I always try to get to know my customers, build up relationships and understand their needs. Such as, who likes the English cards, who doesn't like glitter, who wants a bag or receipt etc....? Just normal stuff"?
"Obviously if we haven't got what they want at the time we try to source the item for them and always contact them, even if we cannot fulfil their needs".

The winner of the March customer hero award was presented to Dan and Claire Bogan of Oregano Health Foods. They were nominated by Niki Beal who nominated them for "always being polite and helpful, excellent knowledge of their products and honest service".

Dan and Claire Bogan from Oregano said "We were delighted to be nominated by our customer and feel this is a great scheme and such a good way to demonstrate that there is a great customer service in Lowestoft".

Because we are a small independent family run business our customers are very important to us we like to make them feel welcome with a smile and a chat.

Customer service to us is about interacting with the customer, finding out what they want and how we can help and offering advice or a friendly ear.

This week Tony Wood along with Dan and Claire Bogan where presented with their Lowestoft customer hero badges and Lowestoft shopping vouchers by the customers that nominated them.

Nikki and Tracey both received a £25 voucher for their nominations.

Darren Newman from Lowestoft Vision said, "It's great to see two independent family-owned businesses be rewarded for their excellent customer care and we look forward to judging the next customer hero nominations."

Shoppers to Lowestoft can nominate their customer hero by completing the nomination cards which can be found in shops throughout the town centre and historic High Street.

If your nomination leads to the business being awarded the customer hero award then you could win a £25 voucher to spend at participating stores.

For further information on the Lowestoft customer hero campaign please contact Lowestoft Vision on 01502 502205 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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