Flood Information

At around 9pm on Friday 13th January there is a serve Flood alert in place around Lowestoft Harbour and the town centre area.

The information below has been collected from a number of agencies and has been designed to give advice and guidance in preparing for any potential flood.

Businesses are advised to review advice from the Environment Agency on preparing your property for flooding and take all necessary steps. More information can also be found by calling the Agency’s Floodline on 0845 988 1188.


To report flooding from sewers and water pipes please contact Anglian Water on 0800 771 881 (24 hours)
To report flooding on the Highway please go to or by calling 0345 606 6171
For flooding on the A12 North of Lowestoft please contact Highways England on 0300 123 5000

For all other flooding and related issues please call 01473 260629 or visit or
Keep up to date with the latest news on the following websites

Local media will also play a key role. 
EDP, EADT, Lowestoft Journal (online)
BBC TV East, ITV Anglia, BBC Local Radio, Heart FM, The Beach


In Suffolk, the county, district and borough councils have taken expert advice and agreed not to provide sandbags to protect individual properties as:

• They will not protect an individual property against flooding. Water can get into a house through doorways, utility access points and through sewerage systems and can make the situation worse as they can become contaminated with sewerage.
• Sandbags are really only helpful to divert surface water on roads from ditches. Houses or businesses need proper flood defence fittings.

• Response agencies use the limited sandbags resources available in an emergency by developing them in bulk to raise/repair existing flood defences or to divert water away from groups of properties.

If you wish to purchase/make up your own sandbags, Hessian bags can be purchased at 33p per bag from Pryce and Co Trinity Rd, Lowestoft NR32 1XJ and sand can be purchased from Ridgeons builders merchants Cooke Road, South Lowestoft Ind. Estate, Lowestoft NR33 7NA at 338 plus vat per bulk bag or PW Waters Unit 6, Harbour Road Industrial Estate, Culton Road, Lowestoft NR32 3LZ at £58.41 including vat per bulk bag.

Preparing your Business

Put in place any flood prevention equipment

If possible, move electrical equipment and furniture upstairs.

Any furniture that you cannot move upstairs, try to raise well off the floor.
Do not forget to lock all doors and windows.

In an emergency especially if there is danger to life as a result of flooding people should not hesitate to ring 999. In the event of a power cut call 105 free of charge. Suffolk Police non emergencies please call 101. For out of hours urgent medical problems please call 111.

To report flooding from sewers and water pipes please contact Anglian Water on 0800 771 881 (24 hours)

Property advice – Damaged belongings

Ring your insurance company and register your claim. Take photos of all your possessions and one of the tide mark that flood water has left. Make note of the reading on your electric meter. Don’t turn on your electricity until it has been checked.

Useful Contacts

Suffolk county council emergency contact centre – 0345 6032814
Environment Agency Floodline: 0345 988 1188
Suffolk Coastal: 01394 383789
Waveney: 01502 562111
Suffolk Coastal Norse: 01394 444000
Waveney Norse: 01502 527100
Out of Office hours emergency number for Suffolk Coastal and Waveney District Councils: 01502 527133
Power Networks – - 0800 31 63 105

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